Effortless CX Strategies that Help Brands Outperform the Competition
EXDX = CX: Employee experience (EX), powered by a great digital experience (DX), leads to amazing customer experience (CX)
Are you planning 2021 activities using pre-pandemic strategies? If outperforming the competition is your goal, customer and employee experience needs to be a priority in a digitally transformed economy.
Break out of yesterday’s contact centre mindset and attend our webinar to learn how the world’s leading organisations have leveraged AI, automation, gamification, and work-at-home technology, to lead their competitors.
Watch and listen to this webinar to learn:
- How to digitise employee experience to attract, support, and train motivated individuals – on site and @home.
- Employing gamification to drive an added focus on more strategic outcomes of contact centre migrating away from traditional measures.
- Utilising technology and self-service techniques within the contact centre to deliver effortless customer experience.
- How the insights and solutions from the frontline are driving technology solutions that benefit the customer while reducing cost.
Sr. Vice President, TTEC Asia Pacific
CEO, Auscontact Association