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How to anticipate customer behaviors today and exceed expectations tomorrow

Today’s consumers are fed up with uncertainty. What they need most from the brands they trust is consistent, convenient, and contactless customer experiences.

Join us for a virtual “show and tell” as top CX strategists share stories of their COVID-19 CX successes and failures, followed by expert advice on how to stay relevant to customers post-pandemic.

Watch and listen to this webinar to learn:

  • Why consumers crave consistency more than anything else right now
  • How and why analytics can help you dissect present-day buying behaviors
  • Why anticipating customer wants (not their needs) is crucial to driving brand loyalty
 

Watch On-Demand Webinar

 
 
 
 
 
 

This webinar is part of our live webinar series. Click here to watch on-demand webinars and to learn more about upcoming topics and dates in the live webinar series.