Top tips on what it takes to be ready for tomorrow, today.

Companies must make it easy to do business with them, especially in a world forever changed by COVID-19. We interviewed some of the most renowned CX experts to gain insights into trending topics and advice for reshaping customer experiences post-pandemic.

Hear from futurist and principal analyst, Daniel Newman, 7x Best-Selling Author and CX Expert, Dan Gingiss, an International Keynote Speaker who was recently named one of the "Top 50 Customer Service Experts of the Decade," Blake Morgan, CX Futurist and Shep Hyken, CX Expert and Author.

Join us for a roundup of their best CX insights (and a few bloopers), hosted by Customer Strategist Journal Editor-in-Chief Liz Glagowski. Attend the webinar to learn:

  • How to balance humanity and technology in a “digital first” world
  • The important role CX leaders play in adapting organisations to change
  • What kinds of CX customers crave right now and how to gain the competitive edge

Watch On-Demand



This webinar is part of our live webinar series. Click here to watch on-demand webinars and to learn more about upcoming topics and dates in the live webinar series.