STRATEGY GUIDE
Healthcare
experience
moves home
Home-based associates represent the future of the healthcare contact centre
Remote contact centre support, which was once considered impossible for healthcare, is now becoming a fact of life for payers, providers, and others in the healthcare ecosystem. In the wake of the coronavirus outbreak, healthcare companies are scrambling to keep up with surging contact volume while also balancing stay-at-home orders.
Download this strategy guide to discover:
- How the healthcare industry has responded to COVID-19 and how it influences remote work
- The productivity, efficiency, and member benefits of a work-from-home healthcare contact centre model
- The new role of digital support channels like messaging and automation
- How to balance humanity with technology to provide a secure and flexible at-home operation
Yes, I want the healthcare strategy guide
Minimise disruption and stabilize operations with our exclusive TTEC NOW solutions and services
To help healthcare organisations thrive in the face of this surging citizen outreach, we enhanced our best-in-class Humanify@home solution to provide organisations with everything it takes to stand up virtual, cloud-based, omnichannel contact centres in a matter of days – including people, process, and technology
AddNOW
Deploys immediately-available, highly-scalable and extensible at-home technology, and agent solutions to support federal, state and local agencies and their citizens’ needs, ensuring continuity.
MessageNOW
Improves utilisation, capacity, and optimises interactions by rapidly deploying AI-enabled conversational messaging channels (e.g., in-app chat, SMS, web-based chat, social) allowing agents to quadruple the number of interactions they can handle concurrently.
AutomateNOW
Increases workforce productivity by automating citizen interactions using IVA's (intelligent virtual assistants) and processes using RDA (robotic desktop automation) and RPA (robotic process automation).
ManageNOW
TTEC's technology solution for contact centre as a service ("CCaaS") which includes our Humanify cloud platform in addition to the design, implementation and ongoing managed services of the technology for both captive and outsourced agents.