Top CX Trends for 2019
As we kick off a fresh year, customer demands for simplicity, convenience, and personalisation remain as pressing as ever. Meanwhile, CX technology trends are expanding and growing more complex. Omnichannel services are evolving to include more options, smart speakers are gaining wider adoption, and self-service is being redefined.
These are consequential times for executive leaders seeking to position their organisations to compete and thrive in a disruptive market.
So, get ready as we outline customer experience trends to watch in 2019 and beyond.
Read this trends report to discover:
- How to prepare for the next stage of CX disruption
- Why advanced omnichannel services are focused on personalisation
- How AI assistants that represent customers are changing the support landscape
- Why CEOs are finally taking the lead on digital transformation initiatives
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