Fintech and Banking
CX Trends Watch


The time for change is ripe as new regulations, financial technology, and digitalisation have transformed customer expectations and needs in financial services. With each of these changes come invaluable opportunities to ‘wow’ your customers with fast, convenient, and frictionless support.

In today’s hyperconnected, always-on environment, outdated customer experiences are losing out to innovative initiatives that combine technology and humanity. With the right CX strategies in place, retail banks will differentiate their services and drive greater customer satisfaction and loyalty for years to come.

Read this eBook to learn:

  • The keys to building a personalised customer experience
  • How context drives better customer experiences
  • How to enhance the customer relationship with emotion analytics
  • How to build customer trust with simple changes

Yes, I want the eBook