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Don't Fear Bots in Your Contact Centre

 

 

For most industries, it's not a question of if, but when will artificially intelligent bots be integrated into the workforce. At the same time, the human touch is more important than ever.

While bots can work faster and more efficiently, humans are far better at creative and innovative thinking. The challenge is to merge the strengths of bots and humans to deliver even more value to customers and stakeholders.

Discover:

  • How bots are supporting customers across industries
  • How intelligent virtual assistants (IVAs) will transform contact centres
  • Why it makes sense for humans and IVAs to work together
  • How to form a human/IVA team that reduces average handle times, training periods, and more.
 

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SPOTLIGHT

NEWS & EVENTS

India-Based Motif, Inc., Rebrands as TTEC

Company to Continue Delivering Customer Experience Solutions, including Trust and Safety Services, from Ahmedabad, Gujarat.Learn more

2018 Motif Charity Walk Raises Over $100,000, Includes 4000 Participants and 46 Sponsors

Annual event proceeds have benefitted 51 community organizations over the past 16 yearsLearn more

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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