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Don't Fear Bots in Your Contact Centre

Learn how to set up bots and employees for shared success

 

For most industries, it's not a question of if, but when will artificially intelligent bots be integrated into the workforce. At the same time, the human touch is more important than ever.

While bots can work faster and more efficiently, humans are far better at creative and innovative thinking. The challenge is to merge the strengths of bots and humans to deliver even more value to customers and stakeholders.

Discover:

  • How bots are supporting customers across industries
  • How intelligent virtual assistants (IVAs) will transform contact centres
  • Why it makes sense for humans and IVAs to work together
  • How to form a human/IVA team that reduces average handle times, training periods, and more.
 

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SPOTLIGHT

NEWS & EVENTS

TTEC named Service Excellence Company of the Year in Asia CEO Awards

TTEC wins Service Excellence Company of the Year and earns further finalist recognition at prestigious awardsLearn more

TTEC Named a Champion in Frost IQ: Australian Contact Centre Outsourcing Market

Industry analyst report recognises TTEC’s strong geographic footprint and well-established delivery operations in the Asia Pacific region, along with global customer experience capabilitiesLearn more

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