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Client Story
Automotive
Smarter Customer Service for Better Customer Experiences
Travel and Hospitality
Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH
Government and Public Sector
Digital Intelligence Powers Wyoming’s Remote State Unemployment Support
Payers
Breaking Down Backlogs with Back-office Accuracy and Speed
A Prescription for Operational Excellence in the ‘New Normal’
Virtual Contact Centre Support in Record Time Helps Secure $8 Million in COVID-19 Assistance
Swift COVID-19 Vaccine Support
Knowledge Base Innovation Takes Customer Support to New Heights
Communication
Transforming Self-Service From a Pain Point into an Effortless Experience
Retail and eCommerce
Transform First-Time Customers into Loyal Brand Ambassadors
Virtual Contact Centre Training for a Virtual World
Technology
Fraud support breaks remote training barriers
Agile Outsourced Support From Day One
Fintech
Shift to Remote Work without Missing a Beat
Media
Intelligent automation quickly crushes average handle time
Get Customer Insights, Get Results