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Humanify® Technology Platforms
 

Humanify Portal

 

Contact centre administrative and management tools from a single interface to increases the flexibility of the Cisco® platform

 

 

The centre of your contact centre management

Humanify Portal provides easy access to your contact centre administrative and management tools from a single interface so you can optimise your ability to transform the customer experience outcome. It is an exclusive application to TTEC’s Humanify Enterprise contact centre solution that increases the flexibility of the Cisco platform for cloud and premises deployments. This customisable, user-friendly interface allows for the administration of contact centre interactions, employees and productivity at your fingertips, enabling real-time control over customer experience outcomes. You can also increase the agility of managing your contact centre operations with Humanify Portal Mobile, a 100% web-based application for on-the-move access.

Customisable interface for easy administration of contact centre interactions, employees and productivity

The portal launchpad provides a user-friendly platform for a dynamic set of management and custom links for quick access to TTEC developed applications, third-party applications and the internal/external tools most commonly used by supervisors and associates. Humanify Portal also allows real-time adjustments for proactive operational efficiency while minimizing launch and ramp-up times, to improve contact centre efficiency and platform flexibility.

 

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Benefits at a Glance

  • Increases the flexibility of the Cisco® platform
  • Enables quick and straightforward access to tools from a single interface
  • Makes it easy to manage contact centre interactions, employees, and productivity without being a UCCE certified engineer
  • Allows real-time adjustments for proactive operational efficiency
  • Controls access right assignments for additional security
  • Provides a dynamic set of customisable links for easy access to TTEC applications, third-party applications and other internal and external tools
  • Minimises launch and ramp-up times with web-based and access-driven interfaces
Humanify Portal provides easy access to your contact centre administrative and management tools from a single interface
 

Contact centre system management at your fingertips

Users
Allows supervisors without advanced IT expertise to perform user management tasks in the system

Skills
Allows changes to associate responsibilities in real-time for precision queuing

Scheduled Skilling
Allows scheduling of recurring skill group changes

Associate Teams
Enables creation and updates of associate teams quickly and easily

Reasons
Offers efficient reason code administration

Interaction Manager
Drag and drop call flow manager

Audio Manager
Enables a quick way to upload and activate new audio files to change existing IVR or queue prompts

Campaigns
Provides quick access to outbound dialer management

Routing controls
Enables real-time routing controls and adjustments

Phones
Create, update, delete and manage associate and UC phones

Security
Allows supervisors to view and assign access rights, collections and roles to associates for better control

Dashboard
Interactive dashboard that allows supervisors a quick, easy view into their contact centres

Administration
Permits easy handling of settings and bulk user creation

 

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