TTEC Recognised as Aon Best Employer 2018 in the Philippines

TTEC earns recognition as Aon Best Employer 2018 in Philippines
Aon Best Employers program is evaluated by employee opinions, people practices and senior leadership in four select criteria.

3 October 2018, Melbourne, Australia – TTEC, a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions, has been recognised as Aon Best Employer in the Philippines for 2018 as part of Aon Best Employers program announced today.

TTEC has been operating in the Asia-Pacific region for 20 years and eight of its Australian-based clients outsource their work to TTEC through its Philippines call centres.

“The recognition from Aon as the Philippines’ Best Employer 2018 represents our significant ongoing re-investment in our people,” said Arthur Nowak, Senior Vice President Operations – TTEC, Asia-Pacific. “In times when technology is quickly automating and handling basic customer experiences, the people are even more critical to handle the more complex matters. They are the magic that bring humanity to business and are so critical to the clients that we support and serve. Our employee experience has to be world class so we can continue to deliver leading customer experiences on behalf of those clients.”

“We would like to acknowledge all of the hard-work from our employees in the Philippines, who have contributed to this award. As innovators and leaders, we all continue to grow and expand the future of our business.”

“We have good momentum at present, evidenced by expansion in our current client programs and team growth, strengthening our footprint in this region and our leadership in transformative customer experience and engagement solutions.”

With almost 18 years of experience in best employer studies across the world, Aon’s Best Employers program compares organisations to identify those that strive to create a competitive advantage through their people and become employers of choice.

TTEC, a leading global technology and services provider focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands, continues to expand their reach in the Asia-Pacific market which are driving company hiring activities across the region.

The Aon Best Employers Programme adopts a rigorously researched global framework and proven data-driven methodology to identify Best Employers using 3 data sources—the CEO Questionnaire, the Employee Opinion Survey (EOS), and the People Practices Index (PPI).

The insights derived from these three sources are centred around the 4 key attributes of Best Employers—High Employee Engagement, Effective Leadership, Compelling Employer Brand and High-Performance Culture; each of which has a direct impact on business outcomes.

  • The employee engagement index refers to employees speaking positively about their employer, intend to stay and are motivated to exert extra effort at work.
  • The Effective Leadership index aims to measure leadership with reference to whether leaders treat employees as valued assets, engage employees in the vision and lead the organisation to success.
  • Compelling Employer brand refers to — are employees proud of being part of the organisation and can clearly explain what makes their employer different from others
  • High Performance Culture measures if employees are aligned to organisational goals and are rewarded and recognised for their contribution

About TTEC:

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Australia and New Zealand’s most iconic and disruptive brands. The Company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and back-office business processes that support customer acquisition, care, growth and trust and safety - available onshore, nearshore and offshore. Additionally, TTEC Digital, the company’s digital consultancy, designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. Founded in 1982, the Company's 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/asiapacific.

Media Contact Information:

Grant Titmus

Liam Price