TTEC named Service Excellence Company of the Year in Asia CEO Awards
TTEC wins Service Excellence Company of the Year and earns further finalist recognition at prestigious awards
18 October 2018 – TTEC, a leading global customer experience services provider, today announced it has been named Service Excellence Company of the Year in the annual 2018 Asia CEO Awards.
TTEC, which was founded in 1982 and has nearly 48,000 employees globally, was also a finalist in the Expatriate Executive of the Year for Arthur Nowak, Senior Vice President Operations in Manila, and the Wellness Company of the Year categories.
In 2017, TTEC led the services industry in client NPS and held a 95 percent client retention rate, while their employee NPS achieved an all-time record of +75 for the Asia Pacific region. The company culture represents a genuine commitment on behalf of the brand to provide service excellence to clients and clients’ customers, crossing every level of the organization.
“We’re extremely honoured and humbled to be named Service Excellence Company of the Year. This award is shared with our incredible team and our front-line brand ambassadors, who are making the greatest contributions to our clients’ customer experience programs,” Nowak said.
The Asia CEO Awards is the largest business awards event in Asia Pacific and the judging panel includes some of the most recognised and accomplished figures from within the Asia Pacific business community.
The award follows last week’s announcement that TTEC had been named Aon Best Employer in the Philippines for 2018 as part of Aon Best Employers program. The company is a pioneer in the contact centre market, having established operations in the Philippines in 1996, and supports hundreds of global client programs as an omnichannel customer experience services provider from more than 20 centres within the Asia Pacific region. TTEC supports millions of customer interactions across digital and voice channels every week from its 22 delivery centres serviced by more than 10,000 associates.
“Being customer facing for so many of the world’s leading brands is a job we take very seriously. We take a lot of time to employ the right people and train and encourage them to be the best they can. We hire the right people and hone their skills by giving them the proper training, tools, knowledge and mindset to be successful,” Nowak said.
In addition to the recognition as Service Excellence Company of the Year, TTEC was a finalist in two other categories within the prestigious awards programme:
Expatriate Executive of the Year - Finalist
Arthur Nowak, Senior Vice President Operations – TTEC, Asia Pacific, has been recognised for his outstanding contribution to the company by being named as a finalist for the Expatriate Executive of the Year award.
Nowak, originally from the United States, has been heading TTEC in Asia Pacific from the Philippines for nearly six years during which time the company has grown significantly within the region, offering a wide portfolio of customer engagement services. Asia Pacific represented 26 percent of TTEC’s global business last year.
Nowak’s portfolio covers the Philippines as General Manager of Operations as well as supporting growing the business in Australia and New Zealand. He was recognised for his work ethic and exceptional knowledge of the customer service sector.
Wellness Company of the Year - Finalist
TTEC is committed to achieving a healthy environment by investing in every employee’s holistic wellbeing and providing resources and education to make sustainable, positive lifestyle choices.
The mission of TTEC’s health and wellness program is to create an environment that encourages healthy lifestyles choices by providing mind, body and finance-related programs that lower help-risk factors and promote living well.
In addition to supporting a physically healthy lifestyle, TTEC has placed a strong emphasis on ensuring their employee’s mental and financial health.
As such, TTEC has developed a stress management program for employees to learn strategies, seek guidance and free short-term counselling for managing stress in a positive manner. Furthermore, TTEC has partnered with external consultants to present financial wellness seminars for employees, highlighting the importance of successful saving and budget management.
Winners were announced at the Circle of Excellence award ceremony at the Manila Marriott.
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Australia and New Zealand’s most iconic and disruptive brands. The Company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and back-office business processes that support customer acquisition, care, growth and trust and safety - available onshore, nearshore and offshore. Additionally, TTEC Digital, the company’s digital consultancy, designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. Founded in 1982, the Company's 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/asiapacific.