TTEC Launches AI-Enabled Diversity Training Technology Humanify® DEI+ BOT
Humanify® DEI+ BOT provides a measurable and meaningful way for companies to train employees on bias and inclusion
The Humanify® DEI+ BOT blends machine and human learning to give learners a baseline understanding of bias and diversity by listening to user responses and then providing measurable feedback and real-time coaching to improve the quality and outcomes of conversations. Combined with immersive dialogue, role-playing, and hands-on exercises, the Humanify® DEI+ BOT offers users the tools and confidence they need to manage uncomfortable conversations.
The Humanify® DEI+ BOT will cover a range of topics and will be released in stages.
Race: Released in
Gender: Released in
Religion: Released in
- Mental Health: April 2021 release
- Sexual Orientation: May 2021 release
"Diversity and inclusivity conversations are no longer topics to avoid. They are a skill for companies to master so they can be the type of workplace that attracts the best talent," said
NXT Generation Training, an emerging leader in sustainable and scalable diversity training solutions, trained the Humanify® DEI+ BOT while TTEC developed the technology. TTEC designed the AI to complement instructor-led training and workshops, provide real-life scenario practice, real-time feedback, scoring, and coach users to apply practical experience to the information-based content.
"The partnership and release of the Humanify® DEI+ BOT marks a new milestone in diversity training for organizations globally," said
"People can learn the principles of diversity and inclusion, but they can be hard to apply without practice," shared
To learn more about the Humanify® DEI+ BOT, visit https://www.ttec.com/products/humanifydei-bot.
Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 61,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https:www.ttec.com.
About NXT Generation Training
NXT Generation Training leverages more than 50 years of executive leadership and training experience with major corporations specializing in a variety of industries to include transportation, operations, HR, quality, sales, and service. To learn more about NXT Generation Training, visit http://www.nxtgenerationtraining.com/.
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