TTEC Announces Executive Management Growth in Asia-Pacific Leadership Team

TTEC expands its Business Development team in the Asia-Pacific, as it shifts resources to market growth and expansion

Sydney, Australia, 4 October 2018 – TTEC Holdings, Inc. (NASDAQ: TTEC) has renewed its focus on Australia and the Asia Pacific area bolstering its Business Development team to drive growth.

Joining TTEC in the Asia-Pacific region in their newly expanded Business Development team are:

Gordon Smith - appointed to the position of Vice President, Sales. Smith joins the TTEC APAC organisation having previously held the position of Director of Strategic Accounts and Growth at an Australian-owned customer experience management group where he was responsible for overseeing the progress of increased market share and amplified business development.

Smith touts a proven track record of over 30 years’ experience in sales, delivery and relationship building, managing business process and outsourcing start-ups for major service providers in the Asia-Pacific region.

Wesley Burke - joins TTEC in the role of Vice President, Sales, from an Australian based business process outsourcing provider. Burke brings over 25 years of sales experience and client relationship management from across the globe with an extensive knowledge of the Australian market.

Rounding out TTEC’s Business Development team in Asia Pacific, is Helen Nicopoulos, a two-year veteran with TTEC who serves as Vice President, Sales.

With these three leading business development for the TTEC team, Iain Banks, Regional Vice President – International Markets, TTEC, believes “the business is primed for success and greater opportunities” within Asia Pacific and beyond.

“We are extremely proud of our recent appointments and growth of the TTEC brand in the region, but we must now capitalise on this and intensify our focus on opportunities that will drive further growth in the region. We believe our strategy of bolstering key leaders in our Business Development team will enable this,” said Iain Banks, Regional Vice President – International Markets, TTEC

“Next year remains an important year for TTEC Asia-Pacific, as we establish the momentum for continued growth moving forward. The changes in our Senior Management team represent our targeted goal for the coming period and beyond,” added Banks.

TTEC, a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Australia and New Zealand’s most iconic and disruptive brands, announced continuous development in the Asia-Pacific (APAC) market, which are driving company hiring activities across the region.

For more information on how TTEC is driving digital transformation and omnichannel customer experiences in the Asia Pacific region, visit https://www.ttec.com/asiapacific

About TTEC:

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Australia and New Zealand’s most iconic and disruptive brands. The Company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and back-office business processes that support customer acquisition, care, growth and trust and safety - available onshore, nearshore and offshore. Additionally, TTEC Digital, the company’s digital consultancy, designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. Founded in 1982, the Company's 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/asiapacific.

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