We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution.
What does it mean to maintain employee engagement and productivity levels when working from home becomes part of the new normal? Companies that are making plans for their employees to work from home permanently for the first time must answer this question and more.
Many experts say, “Looking for a job is a full-time job”. It takes time, effort and patience to find the right fit. Perfecting your resume, combing the web for job openings, networking with friends and colleagues and getting acquainted with each company’s uniquely different application and hiring process is stressful.
Global Workplace Analytics recently conducted a survey and found that 77 percent of remote workers want to continue to work from home at least once per week when the pandemic is over. The research firm estimates 25 to 30 per cent of the workforce will be working from home multiple days a week by the end of 2021.
In the midst of the COVID-19 pandemic, working from home has become essential to maintaining contact centre business continuity. Distributed workforces offer significant business value—even after the pandemic has resided. We’ve outlined key benefits and reasons why home-based contact centre agents represent the future of customer support.