The at-home environment has put digital, convenience and proactive service into hyper-drive. This applies to sales as well as customer service. Inside sales associates are turning to new ways to meet and beat sales targets.
For sales organisations, agility and adaptability are vital, especially in today’s rapidly shifting sales landscape. At a time when marketplaces, buyer behaviour, and sales targets are quickly changing, sales leaders need to reevaluate their approach to driving acquisition, growth, and retention—and be ready to change again if necessary.
There is a bias that call recording software is only good for listening to past calls for quality assurance and compliance. In reality, speech analytics is a valuable tool for any customer service and sales team to uncover trends and top performing behaviours captured from successful interactions.
From a sales perspective, the coronavirus pandemic is essentially a reset button. Sales activities, targets, operations, and plans have all been overturned. However, it has not changed the need for sales teams to produce results.
What is sales outsourcing and how could it help my company during these uncertain times? Sales outsourcing allows you to take advantage of untapped opportunities by leveraging additional salespeople through an outsourcing partnership.