×

TTEC
APAC Blog


AI-Enabled Remote Training is the New Normal for Auto Company

3 Must-Have Factors for Successful Long Term Remote Workforce Management

Three Ways to Digitise the Workplace to Boost Employee Engagement

There is a common misconception that mobile and digital employees are strictly “Millennials.” The reality is most business personnel are fluent with mobile and digital technology, for both personal and professional use. The experienced workforce actually appreciates these tools more, because they know what it was like before.

TTEC’s AI-powered Learning Solution Awarded Disruptive Technology of the Year Honors

We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution.

Effortless CX Starts with the Employee Experience

One of the effects we’ve seen from the COVID-19 crisis is that the digital evolution of industries has accelerated from both a consumer and business perspective. But with the shift to digital and AI-driven applications happening so rapidly, companies are grappling with new challenges such as, how do we deliver frictionless customer experiences in a virtual environment?

9 Simple Steps to Help Contact Centre Employees Feel Confident Returning to Work

5 Tips for Avoiding Work-from-Home Scams (and how to land a legit remote job)

Many experts say, “Looking for a job is a full-time job”. It takes time, effort and patience to find the right fit. Perfecting your resume, combing the web for job openings, networking with friends and colleagues and getting acquainted with each company’s uniquely different application and hiring process is stressful.

The Race to Reshore: 4 Predictions on the Companies that Will Come Last

The decision for any business to reshore their operations is often prompted by changes in cost factors and other circumstances. In the wake of COVID-19 and lingering uncertainties, reshoring one’s customer service operation seems logical, but is it that easy, and is it sustainable?
 

4 Essential Strategies for a Secure Remote Contact Centre

5 Remote Training Tips that Contact Centre Agents Need for Continued Success

Pages