Customer service is demanding. On average a contact centre associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries. They need the right tools for the job.
If 2020 taught us anything, it's that businesses must be able to adapt quickly, efficiently, and smartly - and that customers still expect seamless, omnichannel experiences even during the most chaotic and uncertain times.
Diversity and inclusivity conversations are no longer taboo workplace topics. Given the social justice events and topics making headlines around the world, avoiding them is no longer an option.
Australia’s travel industry is seeing signs of hope after a dismal year marked by bush fires and pandemic lockdowns. Although most international borders are likely to remain closed through 2021, domestic travel and tourism within Australia are expected to rebound in the coming months as state border restrictions are lifted and greater movement is permitted between the states and territories.
The modern logistics industry is fast, nimble and seamless, and so should its customer experience. From start to finish, users want to stay connected and informed about their purchases.
As brands strive to offer optimal employee experiences, which in turn lead to better customer experiences, automation is one of the most valuable weapons in their arsenal.
As a new year draws closer, now is the time to rethink, reassess, and reimagine the customer experience. Markets continue to be roiled by unprecedented challenges and uncertainty, making it critical that businesses not only win back customers but generate new growth opportunities. Here are 3 must-have factors that will enable businesses to do exactly that, deliver a strong performance in 2021 and a foundation for future success.