There’s no overstating the importance of having high-quality contact centres. These centres are often where customers interact with a brand more directly, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good.
TTEC
APAC Blog
Introducing the Humanify® DEI+ BOT: Get Comfortable with the Uncomfortable
Diversity and inclusivity conversations are no longer taboo workplace topics. Given the social justice events and topics making headlines around the world, avoiding them is no longer an option.
3 Tried-and-True Ways to Ramp Up for Australia’s Domestic Travel Boom (Without Breaking the Bank)
Australia’s travel industry is seeing signs of hope after a dismal year marked by bush fires and pandemic lockdowns. Although most international borders are likely to remain closed through 2021, domestic travel and tourism within Australia are expected to rebound in the coming months as state border restrictions are lifted and greater movement is permitted between the states and territories.
Three Ways to Digitise the Workplace to Boost Employee Engagement
There is a common misconception that mobile and digital employees are strictly “Millennials.” The reality is most business personnel are fluent with mobile and digital technology, for both personal and professional use. The experienced workforce actually appreciates these tools more, because they know what it was like before.
TTEC’s AI-powered Learning Solution Awarded Disruptive Technology of the Year Honors
We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution.
Effortless CX Starts with the Employee Experience
One of the effects we’ve seen from the COVID-19 crisis is that the digital evolution of industries has accelerated from both a consumer and business perspective. But with the shift to digital and AI-driven applications happening so rapidly, companies are grappling with new challenges such as, how do we deliver frictionless customer experiences in a virtual environment?
5 Tips for Avoiding Work-from-Home Scams (and how to land a legit remote job)
Many experts say, “Looking for a job is a full-time job”. It takes time, effort and patience to find the right fit. Perfecting your resume, combing the web for job openings, networking with friends and colleagues and getting acquainted with each company’s uniquely different application and hiring process is stressful.