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Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't

Customer Journey Maps: Which Framework is Right for You?

4 Ways to Prepare for Unexpected Customer Support Surges

March 08, 2018 by Sean Carithers, Vice President, Client Partner

Life is complicated and rarely goes as planned. For customer-facing companies, sudden emergencies like natural disasters or data breaches can trigger waves of consumers looking for help and answers. Seasonal issues can creep up on companies too, when customer interactions wildly fluctuate throughout the year.