TTEC
APAC Blog

Many experts say, “Looking for a job is a full-time job”. It takes time, effort and patience to find the right fit. Perfecting your resume, combing the web for job openings, networking with friends and colleagues and getting acquainted with each company’s uniquely different application and hiring process is stressful.

Global Workplace Analytics recently conducted a survey and found that 77 percent of remote workers want to continue to work from home at least once per week when the pandemic is over. The research firm estimates 25 to 30 per cent of the workforce will be working from home multiple days a week by the end of 2021.

Consumer preferences are always on the move, and every industry must race to meet their expectations. The BPO market is no different. To stay relevant, the customer service industry must prioritise technology for continuity and to enhance customer and employee experiences.

Millennials are a force of nature in today’s marketplace. Supercharged with a sense of purpose, connectivity, and drive, they are bringing innovation and change into the workplace and consumer area. Therefore, it is imperative that the customer service space is in touch with them or risk becoming outdated.

A quick skim among the tech press shows what on the surface looks to be troubling news - spending on "digital transformation" projects globally is down in the wake of the coronavirus.

The types, forms, and frequency of cyberattacks that companies face continue to rapidly morph into new variations. A new global study, the 2020 Verizon Data Breach Investigations Report, outlines the patterns and trends behind recent data breaches and attacks.

To our partners and clients, it goes without saying that these are unprecedented times. During this global crisis, we are all making the best decisions we can as individuals, as family members, and as businesses. At TeleTech Philippines, employee welfare is our topmost priority as we continue to mobilise resources and support to ensure employee safety and business resiliency.

When a crisis strikes, anxiety levels rise. People are unsure of what will happen next. They need answers. Oftentimes, they are looking to connect with other people to share their concerns, experiences, and find someone who will listen. It’s a way to gain reassurance that they're not alone.