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TTEC
APAC Blog


Stronger, Smarter: 3 CX Essentials to Thrive in 2021

As a new year draws closer, now is the time to rethink, reassess, and reimagine the customer experience. Markets continue to be roiled by unprecedented challenges and uncertainty, making it critical that businesses not only win back customers but generate new growth opportunities. Here are 3 must-have factors that will enable businesses to do exactly that, deliver a strong performance in 2021 and a foundation for future success.

Accelerate Digital Transformation by Making Automation Intelligent

4 Strategies to Reshape Black Friday Customer Experience

In a year of change; Black Friday will likely be no different. Organisations are redefining a holiday event as customers further gravitating towards online shopping. These brands need to adapt this Black Friday to differentiate themselves, grow revenue and increase customer loyalty.

Five Myths About Artificial Intelligence

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

AI-Enabled Remote Training is the New Normal for Auto Company

3 Must-Have Factors for Successful Long Term Remote Workforce Management

TTEC’s AI-powered Learning Solution Awarded Disruptive Technology of the Year Honors

We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution.

Reinvent the “New Normal” Customer Experience

Effortless Experiences Start with One-to-One Relationships

Over the past 10 years we've seen this buzzword called “omnichannel” come into play. This has left organisations with a channel-first strategy that ironically led to less access and fragmented conversations due to poor hand-offs, technology introduced for technology’s sake and misuse of data.

The Need for Humanised Automation Is Accelerating—Don’t Fall Behind

Pop quiz: how many articles do you recall reading about the human benefits of automation versus the threat it posed to jobs prior to the COVID-19 pandemic? More of the latter, most likely.

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