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Latest Issue of TeleTech's Customer Strategist Journal Explores What Happens at the Intersection of Business and Technology and Its Impact on the Customer Experience
DENVER, July 31, 2014 /PRNewswire/ --
"In our latest issue of Customer Strategist, we explore what is happening at the intersection of business and technology—in multichannel banking, the automotive customer experience, the media industry, healthcare and retail. And through
Understanding the Intersection of Humanity and Technology Research shows what customer attitudes, expectations, and aggravations are found at the intersection of humans and technology. While 78 percent of respondents to a
The Evolution of E-Commerce
Innovation Drives Customer Experiences Advances in technology are helping manufacturers and dealers dramatically impact automotive customers' experiences.
Pardon the Disruption
Other articles include a look at how cutting-edge technology can have an impact on the healthcare experience for patients, how the future of work will create three emerging types of workers, and why banks are left with no alternatives and the industry is in the midst of a role reversal.
Available in print, online or mobile device, Customer Strategist is published quarterly and provides executives with insights that lead to innovative strategies for building more profitable customer relationships. It facilitates learning and action by presenting the most progressive thought leadership and providing access to the proprietary methodologies of
ABOUT PEPPERS & ROGERS GROUP
Peppers & Rogers Group is the customer strategy division of
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. The Company offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth. From strategic consulting to operational execution, TeleTech's over 40,000 employees speaking over 50 languages deliver results for Global 1000 clients in the automotive, communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the Company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit teletech.com.
Paul Miller, 303.397.8641
Elizabeth Grice, 303.397.8507