Secrets of a Successful Service Organization

DENVER, June 11, 2015 /PRNewswire/ -- Customers have little patience for bad customer service. A recent survey revealed that 89 percent of customers who recently switched from a business to a competitor did so as a result of poor service.1   

In order to keep customers happy and spending, companies need to evaluate the performance of their service organizations, and then implement any necessary improvements. Successfully identifying which enhancements will yield the strongest ROI can be tricky – especially when companies are faced with rising customer expectations and an abundance of new technologies.

This month, TeleTech's Dialogue eNewsletter takes a close look at the service improvements that can have the biggest impact on a company's bottom line.   

The June issue includes:

The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe.

1 Phoenix Business Journal, 2015

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