Customer Experience Excellence is Driven from Within
Success Requires Alignment Around the Customer Experience to Bring an Organization's Vision to Life
Unless the entire organization is aligned around the same vision, bringing it to life will be almost impossible. This month,
The October issue includes:
A free, downloadable chapter from
TeleTech Consulting'snew book, "Drivers."
- An app that unveils tips and coaching questions that will help business leaders transform their organizations.
- Advice on what organizations can do to meet any gaps in the mobile customer experience.
- A guide for how to handle rising customer expectations and position an organization for success.
- A look at how business leaders can create an environment where customer loyalty can easily grow.
A story about how
Vodafonerevolutionized its retail service, resulting in a 22 percent increase in NPS.
The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe.