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A global community impacting and influencing the future of CX

 

 
 

Expert Conversation:
The Future of CX

We've assembled leading customer experience experts for a video chat to discuss the future of customer experience.

You can binge watch the entire event at once, or watch individual episodes below.

 

Watch the complete discussion [1 hour]

 

Episode 1: CX definition and current state [15 min.]

 

Episode 2: Small E and Big E experiences [8 min.]

 

Episode 3: Customer relationships in the age of technology [5 min.]

 

Episode 4: How much do customers really want simplicity? [6 min.]

 

Episode 5: What is the future of CX? [7 min.]

 

Episode 6: The changing view of customer loyalty [5 min.]

 

Episode 7: Fallibility and humanity on the rise [3 min.]

 

Episode 8: Takeaways for senior leaders [8 min.]

 

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