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Creating a 5-Star Health Insurer

 
 

Billions of dollars in bonus payouts are available to the highest-rated plans, measured in areas such as member experience, complaints, customer service, and overall health / chronic care management. This white paper, “Creating a 5-Star Health Insurer,” presents a clear picture of the opportunity for Medicare plan providers. Renewed focus on the individual member results not only in a higher rating, but also in members who remain – and remain happy – throughout a long-term relationship. The white paper addresses issues such as:

 
  • The goals of the CMS rating system, and how they align with today’s consumer experience
  • How the service quality components of the rating system affect the entire score
  • The requirement for a holistic approach to the entire customer life cycle
 

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