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Cloud Contact Center Total Cost of Ownership: Blowing Past the Fluff

 
 

Choosing a contact center platform has implications on the customer experience. And, understanding the true total cost of ownership (TCO) of cloud versus premise-based contact centers is the first step toward preparing for the complexity and opportunities that lie ahead with customer support. The white paper, “Cloud Contact Center Total Cost of Ownership: Blowing Past the Fluff,” provides a detailed categorization of cloud versus premise-based contact center TCO. Discover the:

 
  • Impact on the customer experience when using cloud versus premise-based contact center platforms
  • Quantitative and qualitative benefits of moving your contact center to the cloud
  • Common illusions associated with cloud technology
 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
TeleTech Announces Third Quarter 2017 Financial Results
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