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Client Story
Customer correspondence hits new quality targets for retail chain
Payers
High water mark for healthcare
High Tech
Expert outsourced collections team drives fast results
Workforce management optimization model cuts workforce costs an estimated $9.5M annually
eNPS at healthcare contact center jumps 21% with interactive AI training bots
Generative AI Answers Transform Associate Productivity
Expert B2B collections approach generates $5M in 90 days
AI-powered insights, expert training drive sales surge in 2 weeks
Voice enhancement lifts NPS 9% for major health group
Makeover of health plan’s knowledgebase sends engagement and accuracy soaring
Reimagined workflows, tools help cut video production time nearly 40%
Retail and eCommerce
Intelligent automation reduces call transfers by 98%