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Blog: Strategy

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Understand These Five CX Changes in Banking for a Stronger Competitive Advantage

We all know by now that rising customer expectations and changing behaviors are compelling banks to consider how they can improve their response to customer needs.Many advanced strategies to...

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The Biggest Trends to Dominate the CX Landscape in 2015

As 2015 approaches, it’s time to look ahead to the coming predictions and trends that will help shape companies’ customer experiences and give them a leg up over the competition. I...

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From Concept to Reality: A Glimpse at Your Automotive Experience in 2020

Within the past decade, the process of researching and buying a car has radically changed with customers accessing myriad sources of online data and decreasing their dependence on showroom visits....

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Optimism: A Driving Force of Human Evolution

No, it’s not your imagination. The pace of change is quickening as technological innovations are happening more rapidly. Every new innovation is the result of a combination of previous...

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Four New Ways for Auto Dealers to Reach Audiences

The days are long gone when auto dealerships only needed to advertise via print, television, and radio to reach prospective. Increasingly, various types of purchases, such as ongoing annual...

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Choosing the Right Technologies to Guide the Telecom Customer Experience

As telecommunications companies continue to battle for customer loyalty, the key differentiator to help brands distinguish themselves is the ability to provide subscribers with consistent...

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Ten Things to Ask Yourself About Healthcare Patient Experience Technology

Healthcare is a deeply personal experience between patients, physicians, pharmacists, and health insurers. Because of the intimate nature of medical treatment, patients often develop trusting...

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There’s More to the Customer Experience than Meets the Eye

Customer experience. It’s been a buzzword in the halls of many companies for years. But what does it really mean? On the surface, it’s simple – the experience a customer has with...

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Four Reasons to Get Comfortable with Financial’s At-Home Associate Service Strategy

Over the years, regulatory reform has led banks to become increasingly transparent, allowing these institutions to meet higher standards of service. But, as the demand for individualized support...

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Three Solutions for Achieving Healthcare Cost Transparency

The easiest way to illustrate “transparency” in healthcare costs is to look in a mirror and ask yourself the following three questions: “How much did it cost for my last doctor...

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
TeleTech Announces Third Quarter 2017 Financial Results
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