Blog: Learning and Knowledge
Recent Posts
As retailers grapple with a challenging labor market, rising costs, and growing customer demands, many are seeking ways to expand market share as the economy begins to settle while consumer...
Lately, having workforce management (WFM) as a service has been in high demand. But why? It sounds counter intuitive. Contact center experts say this function is critical to success, the one place...
This year, in the spirit of peace, unity, and the joy of giving, we are excited to share with you the results of a global creative effort. TTEC employees from around the world have come together to...
For the past three years, TTEC has polled business leaders in December to ask what their top customer experience (CX) priority is for the year ahead. For the third straight year, the greatest share...
It’s the time of year when we typically identify 10 or so CX trends we believe will impact customer experience in the year ahead. For years, we’ve pinpointed tactical ways brands can...
It’s increasingly undeniable that brands must be purpose-driven if they’re going to thrive in this competitive landscape. It’s no longer enough just to sell great products or...
Customer support associates have a hard job, and it’s only getting harder as customers’ expectations continue to increase (rightly so, by the way). The turnover rate for contact center...
Customer service associates are the front line of any brand, getting customers the information they need – quickly, easily, empathetically, and in a way that puts smiles on customers’...
If your company provides home medical supplies and equipment, you’re likely under a microscope. There has never been a tougher time to drive metrics. The labor market stinks and most IT...
Workers increasingly want to feel energized and valued at their jobs, and in today’s tight labor market companies that don’t prioritize employee engagement are losing talent to brands...