Blog: Consulting
Recent Posts
There’s no denying the popularity of gaming among Gen Zers, but they’re gaming for different reasons than previous generations. Of course they’re drawn to the games themselves but...
Big-box retailers are formidable players in the market. The three biggest retailers in the world alone (Walmart, Amazon, and German grocer Schwarz Group) generated more than $1 trillion in...
Gaming brands have so much data at their fingertips: you know what games your gamers like to play, how well they play compared with others, how long they spend in-game, their purchase histories and...
With apologies to Chicken Little, Michael Cho kicked off the inaugural TTEC Healthcare CX Series of webinars with some sobering stats about healthcare enrollment trends. It was the right elixir to...
There’s nothing like being immersed in a game, which is why encountering any problems along the way can be incredibly frustrating. The last thing your players want to do is take time away...
It’s challenging for retailers to stand out from the crowd these days. So many stores offer the same or similar products, and it seems like new retailers are coming on to the scene nearly...
Ambitious, seemingly unattainable goals for member acquisition suddenly become viable with the chance to interact, soundboard, and workshop solutions with healthcare enrollment experts and your own...
Gen Z is fast becoming the “future of retail.” This latest generation to enter the workforce has an undeniably strong influence on brands’ bottom lines, which is pushing savvy...
Online gaming communities bring people together from all over the world and provide a space for players to connect, compete, and make new friends. These communities are important: they help them...
Did you know that improving your customer experience (CX) by just one point can lead to more than $1 billion in additional revenue? It can be an easy game to play, but you need to know how to play...