Blog: Consulting
Recent Posts
Workers increasingly want to feel energized and valued at their jobs, and in today’s tight labor market companies that don’t prioritize employee engagement are losing talent to brands...
Improving customer experience is a constant work in progress, and valuable insights can come from anywhere. The customer experience (CX) landscape is rapidly evolving and, to outperform the...
In the contact center industry, it is commonly known that soft skills are critical to building trust and connection with consumers. One of the most important pillars of these skills is empathy....
In this time of economic uncertainty and rapidly developing technology disruption, the ability to stay nimble is paramount. On one hand, the economic reality demands that companies be...
No gamer wants to contact customer service to resolve a problem. They often don’t have access to the game that they’ve already paid for, and many feel like they should be able to solve...
In many ways, it’s never been harder to recruit and retain top customer experience (CX) talent. Brands are grappling with the harsh realities of rising labor costs and employee expectations...
Leaders of startups have so much to think about: fine-tuning a business plan, developing the right marketing strategy, setting short- and long-term goals, and building a team that can make it all...
Summer’s here! The sky is blue. The grass is green and the birds are singing. While nature is going gangbusters at this time of vibrant renewal, many healthcare companies do the opposite: We...
When customers encounter a technical glitch or problem and have to reach out to customer support, they’re already frustrated. It’s not enough to just deliver quick resolutions to their...
There’s a long-standing misconception that companies should reach a certain size before looking to work with an outsourcing partner, but size shouldn’t be the key factor when...