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Putting the ‘Voice’ Back in Voice of the Customer

Most of today’s consumers are familiar with Apple’s Siri platform, which enables iPhone users to convert voice commands into digital action. But, as speech technology begins to...

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Ten Best Practices for Making the IVR a Desirable Destination

Let’s face it: customers hate using Interactive Voice Response (IVR) systems. They particularly dislike having to enter a seemingly endless series of prompts, wondering if they’ll ever...

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What’s the Fix for Today’s IVR?

Years ago, the ATM was put into cities that served as test beds for ATM machines. Bank customers liked the self-service capabilities, and banks across the nation started installing ATM machines....

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The Love-Hate Relationship: Transforming the Customer Experience with IVR Best Practices

More and more, there are opportunities for people to interact with computers by simply speaking. Today, it’s possible to dictate written documents, turn spoken words into text messages, and...

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
TeleTech Announces Third Quarter 2017 Financial Results
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