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Jacob McNulty - Director, Social Enterprise
Articles by this author
On the Path to Super Associate Success
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February 24, 2015
Behind every great contact center associate is an equally efficient knowledge base system, and vice versa. Therefore, as brands seek to cultivate an emerging breed of super associates, care...
Mapping the Social Fabric of an Organization
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September 24, 2013
A company is only as successful as its employees. Therefore, businesses must first identify the most influential people in the organization who will play key roles in moving their companies forward...