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How to Reinvent the Citizen Experience: Turn COVID-19 Quick Fixes into Real Change

This guest article first appeared on Route Fifty When the COVID-19 pandemic hit, government agencies and organizations were forced to quickly innovate to meet a sudden rise in citizen inquiries and...

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How to Manage Call Volumes and Connect Communities in a Crisis Driven World

New technologies combine with traditional contact centers to manage the three crises government agencies must face: COVID-19, record-breaking unemployment filings, and confusion around the CARES...

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5 Tried-and-True Tips for Staying on Top of Seasonal Surge Demands

Lost revenue. Employee burnout. Customer frustration and attrition. These are the business impacts of being unprepared for seasonal surges in customer demand. Seasonal surges range from the...

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Honoring Veterans Through Hiring Initiatives and Internal Recognition

Each day, America’s servicemen and women risk their lives to defend our rights and protect our freedom. But once they return home, it’s our responsibility to welcome these noble...

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