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As the new year approaches, many retail brands are thinking about what they want to do differently and better in 2024 to improve their customer experience (CX).Making your customer journey as...
When customers encounter a technical glitch or problem and have to reach out to customer support, they’re already frustrated. It’s not enough to just deliver quick resolutions to their...
To deliver fast and frictionless customer support, you need the right combination of people and technology at the ready to resolve gamers’ issues and get them back to gaming. Increasingly,...
There’s nothing like being immersed in a game, which is why encountering any problems along the way can be incredibly frustrating. The last thing your players want to do is take time away...
In the eyes of consumers, every call qualifies as complex—that’s the underlying reason for their query, after all. Each problem they encounter sparks confusion and frustration. To avoid...