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Analytics + Insights

Convert foresight into brilliant results

Harness the power of advanced analytics and machine learning to convert data into meaningful customer insight.

 

Data alone isn’t enough

It starts with having the right data – all kinds of data. Qualitative, quantitative, behavioral, transactional, historical, predictive and prescriptive. Smart brands sift through it all and identify the really useful information and translate it into actionable insights that drive business performance.

 

Turn data into insights and insights into knowledge

Competitive advantage lies in acting swiftly and ‘in the moment’ to encourage the behaviors you want from customers and employees alike. With a common architecture that can quickly ingest, cleanse, and enrich data from multiple silos, we’re able to extract more complete and accurate information. And enhanced by advanced analytics and machine learning techniques, we deliver the insights businesses need to deliver results.

 
 
See things in your customer data that you’ve never seen before

Most organizations have tons of data – the question is, how do you effectively use it to create a competitive advantage? Our solutions help brands unlock data and open the door to powerful insights across their business. Whether you are seeking a 360° view of a customer, analyzing employee performance, or evaluating marketing campaign results, our solutions give brands the right data with the tools to put knowledge into action.

 
 

Analytics + Insights Solutions

| Humanity Insights Platform

Get a 360° view of your customers’ needs, behaviors, and preferences in one single platform so that you can deliver amazing customer experiences across every channel.

| Predictive Analytics

Leverage accurate, self-learning models that predict customer actions, from the likelihood to purchase to the probability of turning to a competitor.

 
| Customer Insights

Generate key insights on customers’ present and future attributes, behaviors, and values, at both an individual and household level.

| CX Analytics

Understand how customers interact with your brand across multiple channels, their level of engagement, and their perceived ease of use.

 
| Marketing Effectiveness

Evaluate the business impact and effectiveness of both online and offline multimedia investments, through a range of metrics.

| Campaign Analytics

Assess the performance and ROI of marketing campaigns across audience, channels, offers, and creative executions.

| Incentive Optimization

Determine the most optimal allocation of marketing incentives and offers through advanced analytics and applications.

| Real-Time Dashboards

Reduce risks and increase customer satisfaction with analytics efforts that maximize customer participation in product recall initiatives.

 
| Voice of the Customer

Analyze customer feedback from a variety of mechanisms, including surveys, customer service interactions, social media, and emails.

| Contact Center Analytics

Assess a customer-engagement center’s operations—from both associate and customer perspectives—to improve customer satisfaction.

 
| Employee Analytics

Examine the hiring, training, and overall performance of employees to inspire the best performance from your workforce.

75% of businesses have no ability to unify customer data from online and offline sources.

CMO Council

 
Data and Goliath
Client Story
Data and Goliath

Discover how a cable provider is using sophisticated analytics to fend off a bigger TV/web rival.

Read more
Advanced Analytics for Operators
Customer Strategist Journal
Advanced Analytics for Operators

Learn to separate what’s hot from hype to make a real impact using analytics.

Read more
Throw Away Your Marketing Campaigns
Customer Strategist Journal
Throw Away Your Marketing Campaigns

Explore how real-time interaction management adds context in the moment to marketing initiatives.

Read more
Know More, Sell More
White Paper
Know More, Sell More

Learn how to leverage data and uncover actionable customer insights.

Read more
 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
TTEC Schedules Fourth Quarter and Full Year 2017 Earnings Release and Webcast of Investor Conference Call
Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
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