TRUST & SAFETY
Protecting our clientsand their customers
Trust is essential to greatcustomer experiences
As the digital world evolves, customers are increasingly aware of the customer experience they don’t see. They’re concerned about how and where personal data is stored, whether community- and sharing-based platforms can be trusted, and how brands are managing the potential for fraud. If they can’t trust your brand, they won’t have a positive view of their experience.
Delivering on the promise of trust & safety requires the ideal balance of automation and human intervention. Our award-winning, proactive solutions minimizes fraud-related losses, mitigates brand and reputation risk, and balance safety with frictionless experiences.
24/7 Fraud Prevention Services
Our fully managed online credit card fraud prevention solution deploys experienced investigators to continuously improve fraud filters and reduce chargebacks in travel, retail and financial services. Using our four-step process, we prevent fraud with the highest accuracy.
Community Moderation & Fraud Mitigation
Our specially-trained teams moderate user-generated content to monitor, identify, analyze and act on third-party listings and user-generated content. Using a combination of automated filters and human judgement, prevent illegal, fraudulent and misleading information while authenticating genuine listings.