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Best in class operations brought to you by
engaged and empowered employees
For more than 35 years, we’ve connected brands to their customers to solve problems, answer questions, and build more connected relationships. While we are proud of our heritage of technology innovation, we’re also proud of the amazing employees who work on the front lines for our clients every day.
We’re very selective with a 1 to 10 applicant to hire ratio. Once we’ve found the right fit, we onboard, train, and celebrate our employees. And it’s working. Our employee engagement score is one of the highest in the services industry, and our best source of new talent is through employee referrals.
Our teams are focused on continuously improving with Six Sigma process, strong automated quality assurance programs, and voice of the customer tools. But don’t take our word for it,and meet our people yourself.