Exceptional service drives sales
Companies are competing for attention in an increasingly competitive marketplace. But they are leaving opportunities on the table to engage customers that are reaching out to them. TeleTech brings together people, process and technology capabilities to create a high-performing service-to-sales culture.
Ready to turn service costs into sales revenue?
Ready for Revenue?
It can cost up to seven times more to sell to a new customer than to an existing one. So why don’t most companies tap into conversations with current customers to drive more sales? Because their organizations are not set up to do it.
Take this short quiz to gauge your organizational readiness to turn service conversations into relevant sales opportunities.
How to Design a (Customer-centric)
Service to Sales Plan
A sophisticated service-to-sales strategy enables customer service representatives to provide referrals and sales opportunities. By utilizing integrated analytics and a remuneration model that’s tied to outcomes and customer satisfaction, customer service roles can be expanded from trouble-shooting to driving greater customer retention and ROI in the process. This eBook helps you understand how to get started and the keys to success
TeleTech’s Approach to Service to Sales Excellence
The opportunities for service-to-sales is significant - if you put the necessary pieces in place to develop a high-performance culture. This overview of TeleTech's capabilities identifies the seven key attributes to a sales-driven culture and the steps you need to take to move from a passive approach to a fully engaged, sales-driven model.
Moving units at a top telecommunications provider
A lack of sales expertise was preventing one of the world’s largest telecommunications providers from converting tech calls into revenue opportunities. Once TeleTech transitioned this line of business into service to sales, the company improved CSAT and its bottom line.
improvement in units sold
internal captive site metrics
increase in presentation rate
Driving revenue in telecom
Net overall revenue and revenue per associate were lagging and the company needed a new sales approach. TeleTech introduced optimized reports and an enhanced coaching and incentive model, resulting in best performance year-to-date.
net revenue increase
increase in revenue
rank against other vendors
Serving Up Sales Chat Technology
According to Gartner, by 2020, customers will manage 85 percent of their relationship with a brand without interacting with a human. In our new eBook, you’ll learn requirements, to-dos and best practices that will turn your chat program from a transactional interaction channel to a super-charged engagement platform.