A Prescription for Quality CX in Healthcare


Approximately 33 million more people are expected to enter the market looking for health insurance through 2016. In order to attract and build long-term, profitable relationships with these newcomers, healthcare companies need to focus on the quality of the customer experience. This compilation of articles, “A Prescription for Quality CX in Healthcare,” takes a holistic look at the strategies, tools, and technologies that can help elevate the healthcare customer experience to the next level. Discover:

  • Five tips for empowering employees to deliver a superior healthcare experience
  • How data-driven models can be instrumental in helping to target and acquire customers
  • Ten questions to ask about healthcare customer experience technology

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