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7 Ways to Improve Travel Experiences Through Empathy

A great travel experience starts with empowered employees

 
 

Overbooked hotels, flight cancellations, and missed connections are stressful situations that we can all relate to. We also know that nothing can aggravate one of these situations quite like an indifferent employee. Unfortunately for brands, the combination can easily result in the loss of a customer – for life.

In this white paper, learn how coaching your employees on emotional intelligence can help diffuse stressful travel situations, and turn even your most disgruntled customers into life-long advocates.

Discover:

 
  • 7 ways to improve front-line empathy
  • The financial benefits of focusing on emotional intelligence
  • A look at the brands that have built empathy into their corporate cultures
 

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SPOTLIGHT

NEWS & EVENTS
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Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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