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Customer Journey Mapping Comes into Focus

With the rise of customer experience as a corporate initiative, customer journey mapping has become a vital component of any program focused on enhancing customer centricity. Customer journey mapping enables companies to visualize the customer experience and deliver personalized sales, marketing, and service support. However, there’s still room for improvement. As businesses embark on enhancing the customer experience, here are customer interaction trends every business leader should be aware of.
 
Posted with permission from 1to1 Media, 2016.

review of customer journey mapping trends

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NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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