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Inside the Connected Customer Experience

 
 

Consumers are moving toward a fully connected world. More than 20 billion things – from mobile phones to household appliances, cars to medical devices – will be internet-connected by 20201, and this accelerating mobility and digitization has made impressing customers harder than ever. Brands are being challenged to anticipate what a customer expects within and across every interaction and every phase of the customer journey. But how do you deliver?

This e-book provides insight on the needs of the connected customer, and how their changing expectations can be met with digitally-driven experiences.

Discover:

 
  • The characteristics of connected customers
  • Business imperatives required to meet the needs of connected consumers
  • Key tools and technologies to enable the connected experience
1Gartner
 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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