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eBook

CX Trends to Watch in 2018

 
 

The New Year always brings with it optimism for the year to come. In the world of customer experience, consumers are looking for more simplified interactions, thanks to promising new technology and different ways of doing business.

At the same time, it’s also a time of increased frustration. Companies will have to work harder than ever this year–understanding data, mapping customer journeys, and harnessing the power of technology–to stand out from the competition.

Read this eBook to discover:

 
  • Why AI is more than hype
  • How much the value of data will surge
  • Which data issues pose CX threats
  • Why more technology could mean more frustration
  • What CX success looks like in 2018
 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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TTEC Schedules Fourth Quarter and Full Year 2017 Earnings Release and Webcast of Investor Conference Call
Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
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