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Ask Why: The Secret to Turbocharging Contact Center Performance

 
 

Why are your customers contacting you? Why was the interaction escalated? Why did your customer’s issue go unresolved? Why…?

In this eBook, learn how answering the “why” questions hidden in your contact center data can help you transform your contact center from an old-fashioned cost center into a value-added part of your business.

Discover:

 
  • Four ways to find the answers to all those “why” questions
  • Insight into how new customer and channel challenges will impact the customer experience
  • A look at how contact center data can help drive financial outcomes
 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
TeleTech Announces Third Quarter 2017 Financial Results
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