You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Jeff Marcoux with commentary from Elizabeth Glagowski.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

About The CX Pod

Jeff Marcoux

Vice President, Product Marketing & Customer Experience Solutions

Jeff Marcoux is Vice President of Product Marketing & Customer Experience Solutions at TTEC, focused on helping brands deliver experiences that reflect the very best of humanity. He believes that every touchpoint with a customer is a marketing experience — from marketing to sales to customer service. Jeff is a marketing growth hacker, CX evangelist, Martech expert, and brings entrepreneurial innovation to a big tech world. Additionally, Marcoux is a prominent customer experience and marketing speaker, and an adjunct professor of marketing for UC Irvine & Oregon State University.



Elizabeth Glagowski

Editor-in-Chief, Customer Strategist Journal

Liz Glagowski is the Editor-in-Chief of the Customer Strategist Journal, the go-to resource for customer-focused executives. She has been immersed in the CX discipline for nearly 20 years, covering the industry for 1to1 Media, Peppers & Rogers Group, and now TTEC. She is also an adjunct instructor of journalism at Southern Connecticut State University, with a focus on digital.




9197 South Peoria Street
Englewood, CO, U.S.A

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

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