Customer Experience Mindset Resource Center

Most business leaders have a vision for improving the customer experience, and a plan for how to get there. They outline all the tools that they think they’ll need to make the vision a reality — from new technologies and analytics to systems and operations.

But, the truth is, unless the entire organization is aligned around the same vision, bringing it to life will prove to be impossible.

That's where our Vision to Results framework comes in. Designed by TeleTech Consulting, the framework is aimed at helping business leaders transform their organizations into brands that win the hearts of customers — across every channel, every time.


To help make the transformation easy, we produced a new book, "Drivers: A Story of Transformational Change". Download your complimentary chapters to get started on your journey towards organizational alignment and customer experience excellence.

Download free chapters


Purchase the entire book to learn where the journey can lead. Available from the Apple Store or as a hard copy or e-book from Amazon at promotional launch prices:

Get Drivers: A Story of Transformation Change on iTunes


Get Drivers: A Story of Transformation Change on Amazon

Vision to Results (VTR) is a strategy execution framework developed by TeleTech Consulting.

Vision to Results Resources

Tools to help you create an effective alignment strategy, deliver an exceptional customer experience, and ultimately drive growth.



Vision to Results App

The Vision to Results (VTR) App provides leaders with practical tips and coaching questions designed specifically to aid strategy execution, deliver cultural change and ultimately drive financial results.

Business leaders today need to transform their organizations into brands that win the trust and loyalty of their customers. Most leaders have a vision for their business and a plan for how to get there. The challenge is making it happen. TeleTech's new "Vision to Results" leadership app, based on a formula that has been used in leading global companies, is designed to help leaders with essential tips and thought-provoking coaching questions to drive the results they seek.

Download the Vision to Results (VTR) App from the Apple Store.

Download the Vision to Results (VTR) App from the Apple Store.



Exceptional vs. Average:
What Top Leaders Do Best

Advances in technology and rising customer expectations are upending what has been "business as usual." To help make sense of it all, employees are turning to their organizational leaders for guidance. In this white paper, learn how our Vision to Results framework helps leaders handle the change and position their organizations for future success. Discover:

Research findings that reveal the common strengths and weaknesses facing leaders

Twelve leadership drivers that help organizations move from vision to results


Download White Paper



Nine Leadership Behaviors
that Drive Customer Loyalty

With so much focus on technologies and tools to influence engagement and loyalty, it's important to step back and remember that human connection plays the biggest role in driving customer loyalty. And it must start from the top, with leadership vision and commitment to enable employees to provide outstanding experiences systematically and consistently. Discover how business leaders can create an environment where customer loyalty can easily grow.

Read Journal Article



Growing Employee Engagement to Boost NPS

Learn how a mindset shift empowered Vodafone to revolutionize its retail service and how we:

Rolled out the program to nearly 5,000 employees in more than 17 countries

Created a consistent, branded customer experience across 15,000 stores worldwide

Helped increase their NPS 22% in just three months


Explore Case Study


Meet the team behind the transformation in "drivers". From Alex the CEO to Scott his driver, everyone had a role to play in turning their business around.


Download free preview and learn how >>



TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


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TTEC Schedules Fourth Quarter and Full Year 2017 Earnings Release and Webcast of Investor Conference Call
Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
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