blog

Hospitals and health systems are at the front line in battling the COVID-19 pandemic. Rapid responses to surging patient call volumes are critical. We’ve identified three urgent issues where...

In battling the COVID-19 pandemic, rapid responses to surging customer support volumes are crucial. Health plan members need information and empathy. We’ve identified four member support...

In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They have questions. They need answers. And in many cases, they are looking to...

These 4 webinar takeaways focus on the strategies to move your workforce home, weather uncertainty, and ultimately move beyond emergency mode: 1. Evaluate work-from-home readiness In a truly global...

No one has been left untouched by COVID-19. The test we’ve been faced with is unimaginable. Regardless of how well prepared we have been with contingency plans built out of past catastrophes ...

As millions face office closures in the face of COVID-19, associates in the contact center space, many for the first time, are now in a work from home environment. Health and safety needs to be a...

Work-from-home options are becoming the norm as companies manage through social distancing concerns while sustaining business continuity. The contact center industry is no different. Large...

As COVID-19 spreads and impacts work around the globe, work-from-home options become more enticing to keep contact center business continuity customer operations running smoothly. To help prepare...

Try as we might to plan for the unexpected, it is doubtful that any organization planned for the epidemic we are all experiencing today. COVID-19 is taking over daily life for people and businesses...

Contact center agents are tasked with providing an exceptional customer experience for the brands they represent. They’re the first line of defense and an integral representation of the...