Strategic Approach to Customer Engagement

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Customers want to engage with brands on their own terms. But, without the right strategy in place, optimizing the value of individual customer relationships can be difficult. In this video, Ron Wince, President and General Manager, Peppers & Rogers Group, TTEC, outlines the challenges that many organizations face, and provides tips for implementing successful customer engagement strategies to help strengthen your organization.



TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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TTEC Schedules Fourth Quarter and Full Year 2017 Earnings Release and Webcast of Investor Conference Call
Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
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